UNHCR Kenya Introduces Lifeline for Refugees with Disabilities and Specific Needs
Kakuma, 18 June 2026
In a groundbreaking move, UNHCR Kenya has launched tailored support services for refugees with disabilities, older persons, and LGBTI individuals in Kakuma and Kalobeyei camps. This initiative addresses critical gaps in healthcare, food access, and shelter, offering a dedicated helpline and partner support to ensure no one is left behind.
Who Qualifies for the New UNHCR Support Services?
The UNHCR Kenya’s enhanced assistance programme targets three main groups of refugees with specific needs: persons with disabilities, older persons aged 70 and above, and members of the LGBTI community [1]. These groups were selected due to their heightened vulnerability in refugee camp settings, where they often face barriers accessing essential services like healthcare, food distribution, and adequate shelter [1]. The programme operates on a case-by-case basis, meaning each applicant’s needs will be individually assessed to determine appropriate support [1].
How to Access the New Support Services
Refugees in Kakuma and Kalobeyei camps can access these new services through two main channels. The primary method is by calling the UNHCR helpline at 1517, which is operational and ready to receive requests [1]. Alternatively, refugees can approach any of UNHCR’s partner organisations working directly in the camps [1]. For those in urban areas like Nairobi and Mombasa, older persons aged 70+ can also email UNHCR at [email protected] to register for the 70+ Initiative cash transfer programme [1]. It’s important to note that registration is ongoing with no specified deadline, allowing refugees to come forward at any time [1].
Types of Assistance Available
The support services offer a range of specialised assistance tailored to individual needs. For persons with disabilities and older persons, this includes psychosocial support, counselling services, and financial assistance [1]. In some cases, assistive devices may be provided to improve mobility and independence [1]. The 70+ Initiative specifically offers urban cash transfers to older refugees living in Nairobi or Mombasa [1]. For LGBTI individuals, support organisations provide human rights protection, access to safe spaces, healthcare services, security training, and legal aid [1]. These services aim to address the unique challenges faced by each group, from physical accessibility issues to social discrimination [1].
Partner Organisations Providing On-the-Ground Support
UNHCR works with several specialised partner organisations to deliver these services. HIAS operates four offices in Kenya (Mimosa, Eastleigh, Kayole, and Kawangware) providing support to persons with disabilities and older persons [1]. For LGBTI community members, three key organisations offer targeted assistance: HOYMAS Kenya focuses on healthcare access and security training [1]; the National Gay and Lesbian Human Rights Commission (NGLHRC) works on legal and policy reforms [1]; and GALCK+ provides counselling, legal aid, and advocacy services [1]. Each organisation has dedicated contact numbers and, in some cases, email addresses for refugees to reach out directly [1].
Regional Context: Refugee Support Across East Africa
While this initiative focuses on Kenya, similar challenges exist across East Africa’s refugee populations. In neighbouring Tanzania, UNHCR also works to protect refugee rights and wellbeing, though specific programmes for persons with disabilities and LGBTI individuals may differ [3]. Regional organisations like Ridvankindness.org in Tanzania demonstrate the growing recognition of inclusive development needs, focusing on community collaboration to address education, healthcare, and empowerment gaps [2]. This Kenyan initiative sets a precedent for targeted refugee support in the region, potentially influencing future programmes in other host countries [GPT].