Free Helpline Offers Vital Support to Vulnerable Refugees in Kenya
Kakuma, 12 September 2026
UNHCR Kenya is promoting its free 1517 helpline, providing critical protection and specialised services to elderly, disabled, and LGBTI refugees facing high risks of abuse.
Who Can Access the Assistance?
The United Nations High Commissioner for Refugees (UNHCR) in Kenya has highlighted that specific vulnerable groups are eligible for specialised support [1]. These groups include persons with disabilities, older persons, and members of the lesbian, gay, bisexual, transgender, and intersex (LGBTI) community [1]. Because of their difficult living conditions in camps and urban areas, these individuals are highly vulnerable to abuse, exploitation, and restricted access to basic services [1]. To address these challenges, the free helpline 1517 is open to anyone within these categories needing assistance [1].
Key Services and Partner Organisations
Through its partners, UNHCR provides tailored services on a case-by-case basis, which include psychosocial support, counselling, financial assistance, and assistive devices [1]. For persons with disabilities and older persons, HIAS serves as a key partner with several offices across Nairobi, including Mimosa (0798531053), Eastleigh (0773551853), Kayole (0700124857), and Kawangware (0700124857) [1]. These physical locations ensure that support is distributed across different neighbourhoods [1].
Support Networks for LGBTI Groups
For members of the LGBTI community, specialised organisations work alongside UNHCR to ensure human rights protection, legal aid, and health services [1]. HOYMAS Kenya offers health services, security training, and safe spaces, and can be reached at 0794590402 [1]. Additionally, the National Gay and Lesbian Human Rights Commission (NGLHRC) provides legal assistance via 020 4400525, while the Gay and Lesbian Coalition of Kenya (GALCK+) offers advocacy and counselling through +254 20 2426060 [1].
Special Cash Programme for Older Persons
A specific initiative known as the “70+ Initiative” is also available as an urban cash transfer programme for older refugees [1]. To qualify, an individual or their family member must be aged 70 years or older and must currently live and be registered as a refugee in Nairobi or Mombasa [1]. Eligible individuals can apply by calling the helpline on 1517 or emailing UNHCR directly [1]. When reaching out, applicants can also register a caregiver or family member to support them [1]. There are no specific deadlines mentioned, but refugees are encouraged to contact the services as soon as possible to secure their well-being [1][GPT].